Terms of Service

1. Acceptance of Terms

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Scope and Eligibility

Business-to-Business Services

Our services are exclusively designed for professional and commercial use by qualified businesses, contractors, and industrial users.

Eligibility Requirements

• Must be 18 years or older
• Must have legal authority to enter into binding agreements
• Must use products in accordance with professional safety standards
• Must comply with all applicable local, state, and federal regulations

3. Product Information and Availability

Product Specifications

• We strive to provide accurate product specifications and descriptions
• Technical specifications may change without notice for product improvements
• Product images are for illustration purposes and may vary from actual products
• All dimensions, weights, and capacities are approximate

Availability and Pricing

• Product availability and pricing are subject to change without notice
• Quotes are valid for 30 days unless otherwise specified
• We reserve the right to limit quantities and refuse orders
• Special orders may require additional time and costs

4. Orders and Payment

Order Process

• All orders are subject to acceptance and credit approval
• Order confirmation does not guarantee product availability
• We may cancel orders due to pricing errors or product unavailability
• Large volume orders may require special handling and lead times

Payment Terms

• Payment terms are Net 30 days for approved business accounts
• New customers may require prepayment or credit references
• Late payments may incur interest charges as permitted by law
• All prices are exclusive of applicable taxes and shipping

5. Shipping and Delivery

• Delivery dates are estimates and not guaranteed
• Risk of loss transfers upon shipment from our facility
• You are responsible for inspecting shipments upon receipt
• Claims for damaged or missing items must be reported within 5 business days
• Special shipping requirements may incur additional charges

6. Professional Equipment Warranties

Limited Warranty Coverage

• Manufacturing Defects: 1-year warranty on materials and workmanship
• Professional Use: Warranty applies to normal professional use only
• Consumable Parts: Tips, hoses, and wearing parts have separate warranty terms
• Proper Installation: Warranty requires professional installation and setup

Warranty Exclusions

• Damage from misuse, abuse, or improper operation
• Failure to follow safety guidelines and operating procedures
• Use of non-approved accessories or modifications
• Normal wear and tear or consumable components
• Damage from accident, fire, flood, or acts of nature

7. Safety Compliance and User Responsibility

User Obligations

• Training: Ensure all operators are properly trained and certified
• Safety Equipment: Use appropriate personal protective equipment (PPE)
• Maintenance: Follow recommended maintenance schedules and procedures
• Documentation: Maintain safety records and inspection logs
• Compliance: Adhere to all local, state, and federal safety regulations

Prohibited Uses

• Use by untrained or unqualified personnel
• Operation outside of specified parameters
• Use in explosive or hazardous atmospheres without proper certification
• Modification or alteration of safety systems
• Use for non-professional or consumer applications

8. Intellectual Property

• All AeroTorch trademarks, logos, and designs are proprietary
• Product documentation and technical materials are copyrighted
• You may not reproduce or distribute our materials without permission
• Patent rights are reserved on all proprietary technologies

9. Limitation of Liability

10. Indemnification

You agree to indemnify and hold harmless AeroTorch from any claims, damages, or expenses arising from:

• Your use or misuse of our products
• Failure to follow safety guidelines and procedures
• Modification or alteration of our products
• Violation of applicable laws or regulations
• Third-party claims related to your use of our products

11. Returns and Refunds

Return Policy

• Standard products may be returned within 30 days in original condition
• Custom or special-order products are non-returnable
• All returns require prior authorization (RMA number)
• Return shipping costs are the customer's responsibility
• Restocking fees may apply to returned merchandise

12. Governing Law and Disputes

• These terms are governed by the laws of [Your State/Country]
• Any disputes shall be resolved in the courts of [Your Jurisdiction]
• You waive any right to jury trial for disputes under these terms
• Disputes over $10,000 may be subject to binding arbitration

13. Changes to Terms

We may modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.