Privacy Policy

1. Information We Collect

Business Contact Information

• Name, job title, and company name
• Business email address and phone number
• Business address and shipping information
• Professional qualifications and certifications

Inquiry and Quote Data

• Product specifications and technical requirements
• Project details and application information
• Purchase history and order information
• Communication preferences

Technical Information

• Website usage data and analytics
• Device information and browser type
• IP address and location data
• Cookies and similar technologies

2. How We Use Your Information

• Product Support: Provide technical support and product information
• Order Processing: Process quotes, orders, and warranty services
• Communication: Send product updates, safety notices, and industry information
• Website Improvement: Analyze usage to improve our services
• Legal Compliance: Meet regulatory requirements and safety standards
• Business Operations: Maintain records for business and legal purposes

3. Legal Basis for Processing (GDPR)

• Contract Performance: Processing orders and providing services
• Legitimate Interests: Business operations, safety communications, and website analytics
• Legal Obligation: Safety reporting and regulatory compliance
• Consent: Marketing communications and optional analytics

4. Information Sharing

We may share your information with:

• Service Providers: Hosting, payment processing, and analytics services
• Distributors: Authorized partners for order fulfillment
• Legal Authorities: When required by law or to protect safety
• Business Transfers: In case of merger, acquisition, or sale

Note: We never sell your personal information to third parties for marketing purposes.

5. Data Retention

• Contact Information: Retained for 7 years after last contact
• Order Records: Retained for 10 years for warranty and legal purposes
• Analytics Data: Anonymized after 2 years
• Marketing Data: Deleted upon unsubscribe request

6. International Transfers

Your information may be transferred to and processed in countries outside your residence, including the United States. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs) for EU transfers
• Adequacy decisions for approved countries
• Industry-standard security measures

7. Your Rights

You have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Opt out of marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. For detailed information, please see our Cookie Policy.

You can manage cookie preferences through your browser settings or our Cookie Settings panel.

9. Security Measures

• Industry-standard encryption for data transmission
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for data breaches

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our website. Your continued use of our services after changes constitutes acceptance of the updated policy.